Payment
Schedule of Fees
Payment is due before each session in either check, credit card, or direct deposit. Please contact our offices if you would like to pay with direct deposit. A receipt verifying payment and services will be provided. Please have your checks written out to Infinite Mindcare. Credit card information will be required to be kept on file by ALL clients in order to be seen by a clinician. We accept insurance and are affiliated with many insurance companies on the island, however you are liable to pay what is not covered by your insurance company regardless of what you are quoted. All persons with Cinico will require an HSA referral if they want to use their Cinico coverage. All EAP clients are billed directly through their employer using their Insurance ID number, which is for financial, audit reasons only.
Please contact us with any questions or concerns.
Initial Session/Consultation: $275
50-60 minutes: $211
90 minutes: $314
Drug and Alcohol Programs
Pre-Assessment: $375
DUI, IOP, CBT for SUDS: please call to learn more
Letters requested for lawyers or court
$250 each
Client Attendance & Cancellation Policy
Rationale
One of the most critical aspects to intervention is consistency of implementation. In the same way that pharmaceutical prescriptions are only effective if taken in the manner prescribed, the same is true for therapy services.
We value you as a client and hope to help you with your current and future endeavors; however, we can only accomplish this with your understanding of the obligations set forth in this policy and consistency with treatment. We are here for you and are dedicated to helping you succeed and grow in every way possible.
Our Counselors want to be of help and support. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is canceled without adequate notice it makes it difficult for us to reschedule you in a timely manner, and our counselors are not able to help and support another client in need, which could be you one day. Please make every attempt to keep your scheduled appointment.
- You will benefit the most from our services if you attend 100% of scheduled appointments.
- Attendance must be 80% or greater for regularly scheduled appointments within a 60-day period. (Does not include sessions canceled due to holidays)
- Sessions canceled with less than 24-hour notice are defined as cancellation with insufficient notice.
- We are not able to bill your insurance company for an appointment that never took place; you will automatically be charged directly, using the credit card on file.
- Please note that email reminders are provided as a courtesy to our clients and you as the client are ultimately responsible for keeping track of and attending your scheduled appointments.
- Late arrival: If for any reason you are running late for a session, please notify your clinician as soon as you know you will be late. If no contact is made, the session will be canceled 15 minutes after the scheduled appointment start time. If you contact your clinician to notify, the therapist will wait up to 30 minutes. Please note your full session may not be met because other clients may be scheduled after your session.
Unexcused Absences
| Type | Definition | Policy |
| Cancellation with insufficient notice | Notifying your clinician of a cancellation less than 24 hours in advance. | On the first instance of cancellation with less than 24-hours’ notice, you will receive a reminder of this policy and will not be charged. On the second instance, the full session rate will be charged ($180-$200 dependent upon service you were scheduled for). |
| No show | Failure to call your clinician to cancel a session or calling after a session was scheduled to begin. | |
Absences with insufficient notice will be managed according to the following procedure:
1. First – The Office Manager will call you to review these policies, and you will not be charged. You will receive a written reminder of this policy from the Office Manager.
2. Second time – You will be charged, and the Office Manager will email you again, attaching the written policy.
3. Third time – Your sessions may be terminated after the third cancellation with insufficient notice within a 60-day period.
Excused Absences
| Type | Definition | Policy |
| Cancellation with sufficient notice | Notifying your clinician of a cancellation more than 24 hours in advance. | You will not be charged for excused absences. However, continued rates of cancelation in excess of 20% of scheduled sessions (less than 80% attendance) may result in termination of services based on our inability to guarantee clinical integrity in the services being provided. |
| Cancellation due to illness | If you are sick, please notify your clinician as soon as possible. Please note that your clinician or the front office may request a doctor’s note to verify your absence. | |
Other Circumstances
In the event of storm weather or pandemic lockdown, we offer the following alternatives to maintain your sessions:
1. COVID Lockdown – the office will be closed and all sessions will automatically go to telehealth Zoom calls. You will be contacted with all the relevant information.
2. Tropical Storm Watch/Warning – Clients will have the option of online or in office sessions as long as the office remains open. This will be the same for Hurricane watches.
3. Hurricane Warning – all sessions will be canceled unless otherwise discussed with your therapist.
Clients will be notified of the switch to Zoom sessions at least 1 hour before their appointment. If Infinite Mindcare will be closing early due to weather, clients will be called, then emailed. In the event of closings, we will make every effort to reschedule your appointment within the same week. Please note that in the case of the emergency situation, hurricane watch/warning, and COVID lockdown, we will not be able to continue with Neurofeedback. In the case of another lockdown, accommodations for in-person Neuro may be granted based on exceptions given from the Cayman Islands Government and discussions with your therapist.
Infinite Mindcare Cancellations
Infinite Mindcare specializes in working with First Responders, and is honored to work with multiple first responder agencies on island. In times of critical incidents, Infinite Mindcare has a commitment to provide services to emergency workers on very short notice. While we have a system in place to accommodate this, in some instances it may require us to change around our current clients. We will usually provide between 24-48 hour notice of a change of appointment for these purposes.
If you are concerned about the frequency of your clinician canceling your appointments, please notify the office to raise this concern by emailing [email protected]