Client Policies

Achievement of treatment goals.
Failure to appear to two or more appointments within a two-month period, without at least a 24- hour notification.
Being consistently late for appointments or consistently cancelling appointments.
Not participating in treatment when requested.
Outstanding invoices over 30 days.

Clients acknowledge that if they are experiencing any of the symptoms outlined below, they should contact the staff at Infinite Mindcare to cancel and reschedule their session. Clients agree to notify the staff within 24 hours of the diagnosis of a serious contagious illness or parasitic infestation. Clients acknowledge that in some instances sessions will be cancelled until we have written permission from a doctor saying they are well enough to resume therapy sessions. This is for the client’s well-being along with the well-being of the staff.

Vomiting/Diarrhea
Temperature greater than 100 degrees fahrenheit
Respiratory problems – severe coughing, rapid breathing, croup, or whooping sound after coughing
Thick discoloured discharge from nose
Rash or infection of the skin (e.g., ringworm, poison ivy)
Evidence of lice, including nits
Communicable diseases – Conjunctivitis (pink eye), influenza, measles, chicken pox, strep throat, etc.

Cancellation fees for Unexcused Absences

Cancellation with insufficient notice:
- Notifying your clinician of a cancellation less than 24 hours in advance.
- Policy: On the first instance of cancellation with less than 24-hours’ notice, you will receive a reminder of this policy and will not be charged.
No show:
- Failure to call your clinician to cancel a session or calling after a session was scheduled to begin.
- Policy: On the second instance, the full session rate will be charged ($180-$200 dependent upon service you were scheduled for).

Policy for Excused Absences

Cancellation with sufficient notice:
- Notifying your clinician of a cancellation more than 24 hours in advance.
- Policy: You will not be charged for excused absences. However, continued rates of cancelation in excess of 20% of scheduled sessions (less than 80% attendance) may result in termination of services based on our inability to guarantee clinical integrity in the services being provided.
Cancellation due to illness:
- If you are sick, please notify your clinician as soon as possible. Please note that your clinician or the front office may request a doctor’s note to verify your absence.
- Policy: You will not be charged for excused absences. However, continued rates of cancelation in excess of 20% of scheduled sessions (less than 80% attendance) may result in termination of services based on our inability to guarantee clinical integrity in the services being provided.
Cancellation due to emergency:
- Please call your clinician or the office as soon as possible..
- Policy: In emergency situations (hurricane, motor vehicle accident, etc) we do not require any notice and will not bill the client for the cancelled appointment.

COVID Lockdown – the office will be closed and all sessions will automatically go to telehealth Zoom calls. You will be contacted with all the relevant information.
Tropical Storm Watch/Warning – Clients will have the option of online or in office sessions as long as the office remains open. This will be the same for Hurricane watches.
Hurricane Warning – all sessions will be cancelled unless otherwise discussed with your therapist.

Clients will be notified of the switch to Zoom sessions at least 1 hour before their appointment. If Infinite Mindcare will be closing early due to weather, clients will be called, then emailed. In the event of closings, we will make every effort to reschedule your appointment within the same week. Please note that in the case of the emergency situation, hurricane watch/warning, and COVID lockdown, we will not be able to continue with Neurofeedback. In the case of another lockdown, accommodations for in-person Neuro may be granted based on exceptions given from the Cayman Islands Government and discussions with your therapist.

Client Policies - Children

Each parent will be offered equal time with Infinite Mindcare staff regardless of which parent initially contacts Infinite Mindcare. A signed release of information will need to be obtained from the custodial parent in order to share information with the non-custodial parent.
Exceptions to these policies include but are not limited to: when a parent lives outside of the Cayman Islands; is incarcerated; has a restraining order in place against him/her; has limited to rare contact with the child/family; and/or does not have legal authority to make decisions regarding development-related services and/or mental health services for the child (or as specified in court documentation). Infinite Mindcare is available to consult by phone with parents who live out of state, and these sessions will be billed at our standard fee for Telehealth services.

Please provide Infinite Mindcare with a copy of the section within your divorce decree and/or court order that specifies legal custody agreement.

Ideally, consent for clinical services and/or treatment for the child should be provided by all legal guardians. Rare exceptions are clinically determined case by case or if mandated by court documentation. In addition, information provided by one parent or legal guardian may be shared with the other parent or legal guardians in order to facilitate services/treatment, as clinically warranted, or as mandated by court documentation.

Securing our premises;
Placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
Providing locked cabinets and rooms for the storage of physical records.
Backing up electronic records.

Everyone working at Infinite Mindcare is subject to a confidentiality agreement. Information provided in confidence will only be used for the purposes advised with consent given by the patient, unless there are other circumstances covered by the law. Infinite Mindcare staff are required to protect your information and keep it confidential. We also make sure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.